2019
Mercy Housing
Annual Report
family
As 2019 drew to a close, we found ourselves reflecting on a year of strategic planning. I am struck by the clear vision that emerged from the focused process – resident impact, our North Star. It has been affirming for me that this new plan is an evolution that focuses on our roots. Access to stable homes as a platform while focused on opportunities for residents has always set us apart.
Residents
43,435
impact


58,000+
We have participated in the development, preservation, and/or financing of
affordable homes over 38 years
Employees Across the Country
Apartments
24,735
Properties
342
1,593

Residents Healing Residents
Mercy Housing Lakefront launched an innovative Community Health Worker Program where case managers support residents to manage their own health through efficacy — four of these case managers are Mercy Housing residents, offering a powerful peer-led experience and 33 residents have reported positive changes in their health.

Home, Casa, Nyumbani, Accueil
Students can stay connected and work on homework with the latest technology thanks to National Real Estate Practice of EPIC Insurance Brokers & Consultants. For the fifth year in a row, they have made a donation to support resident programming — this year donating Chromebooks with essential software.

Building Hope with Homes
We opened five new communities that offer 396 homes and rehabilitated five communities with 598 homes. That means that more families, seniors, veterans, and people with special needs will have a place to thrive.
6.5 YEARS
Average length of residency
$16,896
Average annual household income
Resident
Demographics


Properties offer resident services programs to help people build better lives

2,000
15,000
Residents logged more than
volunteer hours at 142 properties
Mercy Housing provided over
626,000
services to more than
23,000
residents

In pursuit of our goals of reducing consumption of natural resources, we:
Reduced energy use by

25%
at more than
308
properties
Reduced water use by
31%
at more than
280
communities
service
residents received food assistance through food pantries, meal delivery, summer lunch programs, and more
We helped more than
1,000
households sign up for SNAP benefits, doubling our goal
11,000

1,500,000 lbs
We distributed over
of food, exceeding our goal by more than three times
Thank you for your support
Our donors and partners are committed to creating affordable homes and inspiring dreams, as we continue our important work of serving the most vulnerable families and seniors. As we enter a new fiscal year, our services are needed now, more than ever, to meet the growing needs of people of all ages across the country.